Central Arkansas c

Purpose:

The purpose of this policy is to define the cancellation and refund policy for PMICAC paid events. 

Policy Statement:

Registration:

1.      All paid event registrations will occur through the PMICAC website and completion of associated registration form. No mailed-in paymnets will be accepted until a registration online form has been completed.

2.      The event registration form will include registrant name, email, telephone number, mailing address, company or organization, how they learned about the event, and acknowledgement of reading and understanding the cancellation and refund policy (by checking the box of acknowledgement). 

3.      It is the responsibility of PMICAC members to log on to the website with PMI username and password in order for the correct event pricing to be applied. 

The PMICAC Program Cancellation and Refund Policy takes effect after registration has been placed and can be invoked for one of the following reasons:

1.      Cancellation of the paid event by PMICAC due to insufficient enrollment. 

2.      Event postponed or rescheduled to an alternate date.

3.      Decision of participant to withdraw from a paid event after having registered.

4.      Registered participant replacement by another participant

The PMICAC Program Cancellation and Refund Policy includes the following:

1.      Cancellation of the paid event by PMICAC –

a.       PMICAC reserves the right to cancel or postpone an event due to low enrollment or other reason, including but not limited to instructor availability and inclement weather. 

b.      PMICAC will make every effort to provide at least 5 business days' notice of event cancellation, or as soon as known. Cancellation notice will be sent to all registrants via the email provided on the registration form, as well as the Chapter Website (www.pmiarkansas.org). Updates to the revised event schedule will be posted as soon as they are available.

c.       PMICAC is not responsible for additional expenses incurred by a registrant, including but not limited to lodging or travel expenses.

d.      Full refund for payment rendered is awarded via check from PMICAC if the registrant paid by check.

e.       Refund minus processing fees (i.e. PayPal) is awarded via PayPal by PMICAC if the registrant paid by credit card via PayPal.

f.       Refunds are processed within 21 days of the cancellation of the paid event.

g.      Refund checks will be mailed via USPS to the address provided during the event registration process. 

h.      Refunds via PayPal will be sent to the credit card number provided during the event registration process.

i.        Inquiries about the status of a refund must be sent via email to the PMICAC Vice President responsible for the event with a copy to treasurer@pmiarkansas.org.

j.        Credit toward future PMICAC events will not occur.

2.      If an event is postponed or scheduled to an alternate date, registrants will be given an opportunity to cancel their registration without any penalty should they not be able to attend on the revised date.  Another option is transferring the registration to an alternate attendee.  See Replacement of Registered Participant (section 4) to comply with rules. Credit toward future PMICAC events will not occur. 

3.      If a participant decides to withdraw from a paid event, refunds are awarded as follows:

a.       The participant must request the refund via email to the PMICAC Vice President responsible for the event and copy treasurer@pmiarkansas.org. The date on the email will determine the refund applicability and amount as decribed in item 3b. 

b.      Refund amounts:

                                                           i.      Full refund minus processing fees (i.e. PayPal) if the request is received prior to the registration deadline (varies by event, course, or meeting).  PayPal may charge the registrant additional fees. 

                                                          ii.      50% refund minus processing fees (i.e. PayPal) if the request is received after the registration deadline (varies by event, course, or meeting) up to the date of the event, course, or meeting.  PayPal may charge te registrant additional fees.

                                                        iii.      No refund if the request is received on or after the day of the event (including up to start of event. Once event has strated, no refunds will be given.).

c.       Refunds are processed within 21 days of receipt of the refund request.

d.      Refund checks will be mailed via USPS to the address provided during the event registration process. 

e.       Refunds via PayPal will be sent to the credit card number provided during the event registration process.

f.       Inquiries about the status of a refund must be sent via email to the PMICAC Vice President responsible for the event and copied to treasurer@pmiarkansas.org.

g.      Credit toward future PMICAC events will not occur.

4.      Replacement of a registered participant by another participant in the same company or organization:

a.       Communication of the replacement must be done via email to the PMICAC Vice President responsible for the event and with a copy to  treasurer@pmiarkansas.org

b.      The email must contain the name, email, telephone number, and mailing address of the participant being replaced.

c.       The email must contain the name, email, telephone number, and mailing address of the replacement participant. 

                  d.   The deadline for transfer of registration to another participant must be
                        completed no later than 1 day prior to the start of the event.  Once event has
                        started, no name changes or refunds will be given.

Supporting Documents:

1.      Chapter Policy Manual

2.      www.pmiarkansas.org, where this policy shall be posted at all times.

This policy is effective December 15, 2014 

      This policy was revised 7-7-16